By David Snyder and Luke Williams Recently, one of the authors was asked to help a major company in the insurance industry conduct a “competency benchmarking” session for customer service reps in its call centers. In this hiring and … Read More
By David Snyder and Luke Williams Recently, one of the authors was asked to help a major company in the insurance industry conduct a “competency benchmarking” session for customer service reps in its call centers. In this hiring and … Read More